Contact the HEALBE support team, perhaps your smart band just needs a little more help: gobe@healbe.com.
● GoBe smart bands are covered by a one-year warranty.
● We also provide a 30-day full refund.
● And, if your GoBe fails after the first 30 days of purchase, we will send a replacement.
For a replacement or refund, please email us at gobe@healbe.com.
Refunds are available within 30 days of delivery. Replacements are available within 1 year of purchase after remote diagnostics by Customer Support.
To make a return/replacement, the device has to be mailed to us (except ROW countries)
The package must include:
1 The smart band itself along with a packing box
2 Charging cable
3 Application for Return/Replacement.
U.S.: the unit for return or replacement is sent to us on our prepaid return label (provided by customer service)
Since international return shipping can be costly, if the device is functioning properly and the user wishes to return it within the 30-day return window, the user must cover the cost of shipping the device to our designated warehouse in Hong Kong. Return instructions will be provided by our support team upon request.
If the user declines to cover the return shipping costs, the device will be remotely deactivated. While a deactivated device may still appear to function normally and may continue syncing with the HEALBE mobile application, it will no longer transmit collected data to HEALBE servers. Additionally, it will become ineligible for firmware updates, meaning the user will no longer benefit from performance improvements or new features released in the future.
Importantly, once deactivated, the device will be unsupported: our support team will no longer be able to access its data remotely, making technical assistance and troubleshooting impossible. Although the device may continue to collect data and calculate user parameters, it may stop working at any time, especially if a critical issue arises that would otherwise be resolved via a firmware update. Moreover, as the HEALBE mobile application continues to evolve, future versions may become incompatible with the deactivated device due to its outdated software.
We strongly discourage users from reselling deactivated devices. Doing so without clear disclosure of the device’s status may mislead the buyer and could potentially be considered misuse or fraud, depending on applicable local laws.
We also advise anyone considering the purchase of a second-hand HEALBE device to confirm with the seller or the HEALBE support team that the device has not been deactivated. While HEALBE does provide support for second-hand devices that remain active, such products are not covered by warranty and are not eligible for free replacement or warranty service.
Mailing directions:
For US — to Chicago, USA
For ROW — to Hong Kong, China