Frequently Asked Questions

Can I swim with GoBe U?

Yes, the device is water-resistant up to 5 ATM, which means you can wear it while swimming. However, it’s not suitable for deep diving. To extend the device’s lifespan, avoid exposure to salt water and high-pressure water jets, which can damage the waterproof seals.

What’s the difference between GoBe U and GoBe3?

GoBe U has a sleek, screen-free design and is 20% lighter and thinner than GoBe3. We also redesigned the sensor placement for a more comfortable fit, making it feel nearly weightless on your wrist.

Charging is now easier than ever with a magnetic cable that snaps into place automatically. Battery life has improved by 60%, providing up to 48 hours of use on a single charge. 

All core features remain, including automatic calorie intake tracking, pulse monitoring, hydration, and sleep tracking. Upcoming updates will add advanced features, such as ECG monitoring, blood oxygen (SpO₂), and body temperature. GoBe U also features increased internal memory, an improved optical sensor, enhanced water protection and new haptic feedback.

What is the battery life of GoBe U and GoBe3?

Unlike other fitness bands, GoBe smart bands continuously measure 35 lifestyle metrics with a frequency from 5 seconds to 10 milliseconds, 24/7. This is essential to provide you with the most accurate data about your body and lifestyle.

GoBe U: Up to 48 hours on a single charge.
GoBe3: Up to 32 hours on a single charge.

For the most accurate and detailed measurements, we recommend charging your GoBe when your body is not digesting food, for example, in the morning right after waking up.

Frequent synchronizations with the app drain the battery faster, so we recommend syncing 1–2 times per day.

What materials is GoBe U made from?

Below is the list of external surfaces and materials for GoBe U:

How does HEALBE Scale measure body composition?

HEALBE smart scales are equipped with a bioimpedance analyzer, which estimates body composition by measuring the electrical resistance of body tissues. A safe, low-level signal travels through your feet to help estimate metrics such as body fat and bone mineral mass percentage.

How do GoBe smart bands work and how should I wear them?


HEALBE FLOW™ technology does not require blood tests or manual food logging. Instead, GoBe uses only your body’s data to determine how many calories you actually absorb.

How automatic calorie tracking works:
— When you eat, food enters your stomach, where digestive processes break it down.

— Over the next several hours to days, your body gradually converts this food into nutrients, primarily glucose and its derivatives. The speed of this process depends on the type of food consumed and individual metabolic characteristics. For example, proteins (meat, chicken, fish, etc.) take longer to be absorbed, and carbs (sweets, bread, pasta, corn, etc.) are absorbed faster. 

— As these nutrients are absorbed into the bloodstream, your cells take them in and release water into the space between cells (the intercellular space).

— GoBe’s bioimpedance sensor continuously monitors changes in fluid distribution within and between cells, 24 hours a day.

— HEALBE FLOW™ technology then uses a patented algorithm to analyze this bioimpedance data, along with other sensor inputs, to estimate your calorie intake.

— Your daily calorie intake results are finalized and displayed in the app by midday the following day.

We recommend wearing your HEALBE GoBe smart band for at least 20 hours per day to ensure the most accurate readings.

What research and patents support HEALBE FLOW technology?

Studies related to FLOW technology were conducted in the US and China.

USA
In fall 2018, the UC Davis Institute of Nutrition conducted a study to test GoBe’s ability to track absorbed calories. Researchers compared the device’s accuracy with manual calorie tracking.

Twenty-seven volunteers wore GoBe smart bands for 14 days under professional supervision. To calculate average daily calorie intake, data was grouped in three-day intervals. GoBe readings and manual calorie logs differed by about 10%.

This means GoBe demonstrated up to 90% accuracy among healthy adult participants (accuracy calculated as 100% minus the error rate).

China
In late 2018, the Red Cross Hospital in Guangzhou conducted a pilot study of GoBe’s calorie tracking feature. Volunteers wore GoBe for two weeks, and data was grouped in three-day intervals to estimate daily absorbed calories.
The difference between GoBe data and manual logs was about 16%.

For more information about these studies, please visit our website.

You can also review our patents at worldwide.espacenet.com.

Our list of patents includes, but is not limited to:

How does GoBe track burned calories?

GoBe calculates calorie expenditure by measuring two main energy consumption components:

Currently, GoBe recognizes walking and running. Activities with minimal arm movement (such as cycling, strength training, roller skating, etc.) may result in incomplete data.

Is there a learning period for GoBe functions?

Yes. The automatic learning process for various GoBe functions can take anywhere from several hours to a few days, depending on continuous wear. We recommend removing the smart band only for charging.

GoBe uses algorithms that learn from your body’s data — the longer you wear it, the more accurate your results will become.

In general, calorie absorption accuracy improves significantly during the first 24 hours of use because of several personal factors:

As GoBe adapts to your physiology, your calorie absorption data will become more precise.

What apps does HEALBE app integrate with?

Currently, GoBe integrates with Apple Health and Google Health Connect. Using these aggregators, you can transfer data to other compatible apps that support standardized health and lifestyle metrics.

What materials is GoBe3 made of?

Below are the external materials of GoBe3:

What materials are GoBe2 made of?

Below are the external materials of GoBe2:

  • Case — ABS and Polycarbonate plastics
  • Bioimpedance sensor contact plate — Stainless steel + IPG (Ion Plated Gold)
  • Band — TPSIV (Thermoplastic polyurethane and cross-linked silicone rubber) and aluminum oxide with laser engraving on the clasp
Usage limitations

Please note that HEALBE smart bands are designed to provide insights about your body and lifestyle trends. They are not medical devices and should not be used for diagnosis, treatment, replacing professional medical advice, or disease prevention.

The physiological model used in HEALBE bands is designed for healthy adults on a mixed diet. Significant deviations from normal health conditions or specific diets (keto, paleo, etc.) may reduce measurement accuracy.

Measurement errors may increase under the following conditions:

Not all conditions affect data equally, and this is not a complete list. If in doubt, please contact us at gobe@healbe.com or via the website chat. We’ll be happy to assist you!

Warranty and Returns

If your smart band breaks within the first year, we will replace it with a new one.

You can also return your device for a refund within 14 days of purchase.

Please keep the original packaging and documentation for returns.

To initiate a return, contact HEALBE Customer Care at gobe@healbe.com.

Order Status & Shipping

Once your order ships, you will receive an email with a tracking number.

If you already have a tracking number, email gobe@healbe.com and include your number for support.

Do you ship worldwide?

Yes! We ship globally. You can always order HEALBE smart bands and accessories from our online store.

Estimated delivery time:

Check our full list of frequently asked questions.

Or contact our support team:
gobe@healbe.com.