Questions before buying

How do I know the status of my order? When will my preorder be shipped?

Once we ship your order, you will receive an email with a notification and tracking number.
If you already have a tracking number, email the HEALBE Customer Care support team at gobe@healbe.com and make sure to copy the tracking number into your email. 

Do you have any discounts?

To stay up to date on all our news and promotions, subscribe to our social media:
Instagram: @healbe
Facebook: HEALBE
If there aren’t any promotions going on right now, we’re always happy to help, just contact our support: gobe@healbe.com.

How do the warranty and return work?

If GoBe3 smart band breaks within the first year of use, we will replace it with a new one.

Also, you can make a return and get a refund for your smart band during the first 30 days from the date of purchase.
Please remember that you need to keep the original packaging and documentation in order to receive a refund.

You can return your GoBe through HEALBE Customer Care support team:
gobe@healbe.com

How much does GoBe3 and GoBe2 weigh?

Weight of GoBe3 is 35 grams.
GoBe3 packed in a shipping box weighs 10 ounces/0.3 kg.

Weight of GoBe2 is 42 grams.

What’s the difference between GoBe3 and GoBe2?

The HEALBE team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy, comfort and design.

GoBe3 comes in a new fashionable and sleek design: 50% smaller, 30% thinner, 20% lighter, and its new design suits everyone equally.

Some of the major changes made:
— The new model is lighter and more elegant;
— Smart band now comes with a touchscreen, and without any mechanical buttons;
— MIP-display with Corning® Gorilla® glass — no-glare and clear display even on the sunniest day with chemically strengthened glass;
— The band itself and straps are available in different colors;
— GoBe3 is very comfortable to wear — changeable soft-touch perforated strap with hypoallergenic titanium electrodes are really something special;
— New sensor technology — high precision data gathering;
— Optical sensor for pulse measurement — accurate real-time pulse data, even during physical activity and high-impact workouts;
— A more sophisticated bio-impedance sensor to measure calories more accurate;
— Automatic calibration of algorithms based on user weight dynamics;
— Integrated Wi-Fi module — the ability to transmit large amounts of data for corporate clients and B2B projects;

Some of the major changes made:
— The new model is lighter and more elegant;
— Smart band now comes with a touchscreen, and without any mechanical buttons;
— MIP-display with Corning® Gorilla® glass — no-glare and clear display even on the sunniest day with chemically strengthened glass;
— The band itself and straps are available in different colors;
— GoBe3 is very comfortable to wear — changeable soft-touch perforated strap with hypoallergenic titanium electrodes are really something special;
— New sensor technology — high precision data gathering;
— Optical sensor for pulse measurement — accurate real-time pulse data, even during physical activity and high-impact workouts;
— A more sophisticated bio-impedance sensor to measure calories more accurate;
— Automatic calibration of algorithms based on user weight dynamics;
— Integrated Wi-Fi module — the ability to transmit large amounts of data for corporate clients and B2B projects;

Where can I get extra accessories?

All accessories for our smart bands are sold in our official store.
If something breaks or you need a hand of help, you can always contact HEALBE Customer Care at: gobe@healbe.com.

Do you have a trade-in program to exchange my GoBe2 for GoBe3?

For our active and enthusiastic GoBe2 users we do have a special trade-in offer!
If you have been using the smart band for quite a while, maybe you want to spread a couple of words about it?

You can take part in a little audio-only interview about your GoBe experience, whether it has helped you losing weight or achieving any other goals.
Here are some of the success stories made with our users.

If you are in, we will ask you to fill out the following short questionnaire.

In exchange for your time and effort and the good intention of spreading the word about HEALBE GoBe, we will offer you up to a 35% discount to upgrade to GoBe3.

Feel free to fill out the questionnaire, even if you don’t feel you have something special to share in public! We are happy to read your feedback because it is the fuel that helps us to improve, so we will give you a small discount too!

Do you ship to ROW countries?

Yes, absolutely! We ship worldwide.
You can order smart bands or accessories on our online store.

Delivery time for the USA and Europe is 5 to 7 business days, for the rest of the world it may take 2 to 6 weeks depending on a target country.

How does GoBe3 track burned calories?

HEALBE GoBe measures calorie expenditure by calculating two types of energy expenditure: your basal metabolism (the number of calories your body consumes to maintain basic functions at rest) and your physical activity, measured by a nine-axis accelerometer and pulse monitor.

How long is GoBe3 and GoBe2 battery life?

The battery capacity of the HEALBE GoBe bands is quite big, up to 370mAh, but the smart bands still cannot work longer than 35 hours. Why?

The reason is that GoBe measures everything continuously, second by second, 24 hours a day, 7 days a week, to provide you with the most accurate data about all of the most important parameters of your body. Also, a very large amount of energy is required to measure consumed calories and hydration, because a bioimpedance sensor is used there. When choosing between the battery life of our bands and the accuracy of the data we give our users, we always choose accuracy.

You can extend the life of your GoBe on a single charge, it depends a lot on how often you sync your band with the HEALBE app. For optimal battery life, we recommend you sync your device no more than 3-5 times a day.

We also recommend charging your GoBe in the morning, after waking up, and start wearing it at least half an hour before the meal to ensure the most accurate calorie counting.

Is GoBe3 waterproof?

HEALBE GoBe3 is a 1 ATM splash-resistant smart band. It can sustain accidental exposure to water, including, for example, splashes, perspiration or accidental immersion. Still, it should not be exposed to any water pressure.

This means that, while you can take a shower with your GoBe3, wear it in the rain, or during intense training, you should not swim with it in the pool or, especially, in the sea. Salted seawater could damage your GoBe3.

Also, before using HEALBE GoBe3 in the water, please make sure that the charging socket plug is closed.

Also, before using HEALBE GoBe3 in the water, please make sure that the charging socket plug is closed.

This means that, while you can take a shower with your GoBe3, wear it in the rain, or during intense training, you should not swim with it in the pool or, especially, in the sea. Salted seawater could damage your GoBe3.

Also, before using HEALBE GoBe3 in the water, please make sure that the charging socket plug is closed.

Can I wear GoBe3 on my ankle?

No, the HEALBE GoBe smart band cannot be used attached to the ankle. GoBe2 and GoBe3 are designed to be worn on the wrist like a typical watch. You can wear them on both arms, inside of your forearm or outside.

How much is the delivery fee?

If you are based in the USA or Russia, delivery of the smart bands is free for you.
For shippings to Canada, the shipping price is $25, for other countries the shipping fee is $40.

If the cost of your order is below 2,300 rubles for Russia and $50 for the USA, the shipping price for your area will be added to the cost of your order.

You can find out the exact cost of delivery to your country by adding GoBe to your shopping cart and selecting your shipping country. You will see the total cost before placing your order.

Our online store is available at the following link.

How can I avoid the customs charges?

When placing your order, be aware that customs fees may apply. Please also consider the information below:

• When some product is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g., handling fees) by the destination country. These fees are usually charged after the item arrives in the destination country and depend on the country of shipment. HEALBE GoBe smart bands are shipped from Hong Kong, Germany, Russia or the United States.

• Please be informed that you are responsible for paying the additional costs, such as duties, taxes, and customs clearance fees subject to the laws of the destination country.

• Your package is subject to customs fees, so your local customs office may hold it. Contact your local customs office to find out your next steps as you may need to pay additional charges.

You can find country-specific information and customs regulations at the following link: www.aramex.com.

Does GoBe3 show time?

Yes, absolutely! GoBe3 with MIP-display is very comfortable to use as a usual watch too, you can see the current time on its display at any moment even at the brightest sunlight.

What features does GoBe3 support?

HEALBE GoBe3 is the world’s first smart band featuring an automatic calorie intake counter and body water balance tracker.

GoBe3 automatically counts and tracks:
• Energy balance
• Calorie intake
• Calories burned
• Water balance
• Stress level
• Sleep quality, anxiety and duration
• Pulse (constant, 24/7)
• Steps and distance walked

The HEALBE app also features:
• Weight dynamics tracking
• Weight goals management
• Data syncing with Apple Health/Google Fit

Is there a “learning” period for the GoBe calorie counting feature?

Yes, indeed, the automatic learning process of your smart band can take from two days to two weeks of consistent smart band use. We use machine-learning algorithms that learn from your body’s data, so the more you wear the device, the more accurate the results are.

Usually, the accuracy of GoBe’s calorie intake monitoring improves over the first 24 hours of use or longer due to several factors that are unique to each individual:

• First, many factors influence metabolic processes within the user, including the amount of food consumed, level of physical activity, stress levels, amount and quality of sleep, and finally, how long the user’s stomach has been empty.
• Second, different foods take different times to be digested and consumed, so calorie peaks on your HEALBE app do not always appear at the exact time you were eating, but may appear later on as these slow-digesting foods are finally utilized by your body for energy.

As GoBe learns your specific physiology, calorie intake becomes more accurate.

What apps does GoBe3 integrate with?

GoBe3 currently supports integrations with Apple Health and Google Fit.

What research and patents are behind the HEALBE FLOW technology?

The latest research related to FLOW technology was conducted in the USA and China. A short summary of the study is provided below.

USA
In the fall of 2018, the Institute of Nutrition at the University of California, Davis, conducted a study on the calorie-tracking functionality of GoBe bands. The scientists compared the accuracy of the device vs. manual calorie counting.

Twenty-seven volunteers wore GoBe smart bands for 14 days under the supervision of specialists. To estimate their average daily caloric intake, the data was grouped into three-day intervals. GoBe readings and the manual calorie count from diaries differed in accuracy by 10%.

So HEALBE GoBe demonstrated up to 90% accuracy among healthy adult volunteers if accuracy is measured as 100% minus 10% error.

China
At the end of 2018, the Red Cross Hospital in Guangzhou conducted a pilot study of the calorie-tracking function of the GoBe smart bands. The volunteers were asked to wear HEALBE GoBe for two weeks. The data was grouped into three-day intervals to estimate average daily caloric intake.

The average daily caloric intake value obtained using GoBe and the results of manual counting differed by only 16% this time.

More details on these researches are available on our website.

You can also see our patents by visiting worldwide.espacenet.com.

The list of patents includes but is not limited to:
• Method for Detecting Water Deficiency in a Human Body;
• Method for Measuring the Glycemic Index of Human-Consumed Food;
• Method for determining a person’s sleeping phase which is favorable for waking up.

How does this work? How to wear GoBe properly?

HEALBE FLOW™ Technology requires no blood testing and no manual logging. GoBe exclusively uses information about your body to tell you how many calories you’re really consuming.


How automatic calorie counting works:

• When you eat, food travels to your stomach to be broken down and digested.

• From the moment you eat the food until several days later, your body begins to convert it into the basic nutrients — glucose, and its derivatives. This process takes different time for everyone and depends on what you eat and your body’s unique physiology;

• During digestion, cells absorb nutrients and release water into the intercellular space;

• GoBe uses a bioelectrical impedance sensor to measure the fluid moving in and out of your skin cells — continuously, around the clock.

• Built-in HEALBE FLOW™ technology uses a patented algorithm to analyze bioimpedance and other sensors’ data to provide you with the number of calories obtained from food.

We recommend wearing HEALBE GoBe smart bands for more than 20 hours a day, exactly because this will provide you with the most accurate data about your body regardless of the time of food processing.

We recommend wearing HEALBE GoBe smart bands for more than 20 hours a day, exactly because this will provide you with the most accurate data about your body regardless of the time of food processing.
How does GoBe measure basal metabolism?

HEALBE GoBe3 measures calorie consumption by calculating two types of bodily activity: your basal metabolism (the energy your body consumes to maintain organ and cellular functioning) and your physical activity, measured by a nine-axis accelerometer and heart rate monitor.

When you do not wear your GoBe, the app will continue to calculate the first component (your basal metabolism) by making assumptions based on your personal data such as age, gender, weight and height, etc. specified in your profile, but the portion of energy usage from your physical activity will have a high level of error, making your total energy consumption value less accurate.

What materials is GoBe3 made of?

Here is a list of GoBe3 outer surfaces and materials:
• Lens – Corning® Gorilla® Glass 2320 (alkali-aluminosilicate thin sheet glass)
• Case – ABS plastic(Acrylonitrile butadiene styrene thermoplastic polymer)
• Bezel – ABS plastic(Acrylonitrile butadiene styrene thermoplastic polymer)
• Dust-proof charge socket plug – Bayer TPU9385(Thermoplastic polyurethane)
• Bioimpedance sensor contact pad – titanium (Ti)
• Optical heart rate recognition sensor – polycarbonate plastic (PC2405)
• Replaceable strap – smooth soft-touch silicon mix: Hard Plastic:2500 (Polycarbonate/ ABS Alloy (PC/ABS)) + Liquid Silicone: CHN-LIMS-70-A

What materials is GoBe2 made of?

Here is a list of GoBe2 outer surfaces’ materials:
• Case – ABS (Acrylonitrile butadiene styrene) and PC (Polycarbonate) – plastics
• Biompedance sensor contact pad – Stainless steel + IPG (Ion-Plating Gold)
• Strap – TPSIV (Thermoplastic polyurethane and cross-linked silicone rubber) with an aluminum laser-engraved buckle

Check our full list of frequently asked questions.

Or contact our support team:
gobe@healbe.com.